August 20th, 2005
A perfect job POSTED AT 03:30 AM This week is not an ordinary week for me because a lot of "firsts" happened this week. One of them is the Martial Law! Yes you are not mistaken and I did not mistype it! During the start of the week, martial law was implemented on the floor. I've read a lot of people ranting about it so its my turn now! During the days of this week you would only hear 1 voice from 1 person! I think this person would be the LOUDEST and the NOISIEST (did I get the spelling correct?) human being ever! I logged in at 9:59 am, manila time, and ever since then all of us have the pleasure of having default time to prepare for our shift. Suddenly this person shouted from the bottom of this persons', I dont even want to imagine or think about, "PLEASE GO ON AVAIL, ALL OF THOSE ON DEFAULT!" DDDDDDUUUUUUUUUHHHHHHHHHH! HELLO! FOR YOUR INFORMATION MY SHIFT STARTS AT 10 AM NOT 9:59! But as a good human being that I am, walang aangal blog ko to!, I just went on avail and gave a 1 min. OT TY. Part of the implementation of Martial Law is that every move you make, specially with the call master buttons, should first be asked for. I've read a lot of ranting about this but I don't really have an issue with this since I really dont ask permission! Yes! I DON'T ASK PERMISSION! The hell with all of them! that is why that button is called PERSONAL because you could use it in anyway you want. PERSONALLY, if they want to know what we would be doing during our personal time, then maybe they need to think about its name and rename it as PERSONAL TIME THAT IS NOT REALLY MINE or PERMITTED PERSONAL, or better yet PERSONAL WITH CONSENT! As if those two mentioned are not enough, the third Martial Law implementation (did I get the spelling correct?) is for all of us INBOUND, CUSTOMER SERVICE reps SELL! get it, CUSTOMER SERVICE AND SELL! hmmm, something is definitely wrong there! Before customer service reps are encouraged to do upsells and it is ok if you dont close a sale as long as you offer! Now WE NEED TO CLOSE THE SALE! (its like someone from above or in your head shouting in deep voice) YOU NEED TO CLOSE THE SALE! YOU NEED TO CLOSE THE SALE! Damn, if this is what ill be getting into, then I should have stick with my previous job where we just sell and don't do customer service, well because it is another dept, get it ANOTHER DEPARTMENT! I really don't get too why our company that focuses on supporting the people would stick up with this partner that does not care about its representatives and only cares about the income it generates! Well for their information, as if they could read this, without the representatives they would not even generate income! Yeah, yeah, yeah! they are the pioneer and leading company in this Internet shit business but right now who cares! They may still be the pioneer but they are no longer leading! Damn shit! LOWER YOUR PRICES OR BETTER YET MAKE YOUR SYSTEM WORK! Maybe if they could just lower their prices and make their system work, they would be a better company to work for! Hey you guys up there, who made the concept of supporting the people, change your values, throw this shitty client out and take up on phone sex instead, maybe it would be more relaxing for both the customers and the reps! Another first that happened to me this week is that I pressed on lunch while Im still on avail! WHAT! lunch while on avail?!?!?! yup and a call came in, good thing fabs was keen and good enough to inform my teammates that Im not around and I have a call so they transferred it. I do apologize to chiqui since, according to teddy, she got the transferred call. I also do apologize and thank my supervisor, franchie, for being so patient and considerate. It will not happen again! Damn I felt so bad that every call would not be and will never be a sale call and every call would end up letting the customer hang up! I really think im fed up with this job, no not really, WITH THIS PARTNER YES! I mean I dont have problems with talking to people, helping people. I dont have problems with my officemates and my supervisors, except for that Martial Law person that I really do think that person thinks as if she/he's a sup! Much more I really don't have a problem with this easy job but I do have a very big problem with the system this PARTNER is running and with this fucked up PARTNER itself! Somehow I think what happened to The Sex was a blessing in disguise. he may no longer be with the good people from this DEPARTMENT but at least he would be far away as possible from this system and this PARTNER! Going through the web, browsing, I came across these pictures and I thought, man the work of these people are heavy and quite frankly I don't want to be in their shoes but with this kind of system and PARTNER I am in right now, anything would be better. 
Reading: the refund escalation for hosting purchase Listening to: That person's annoying voice Watching: mark singing waiting in vain Feeling: tired 3 Words
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